Event News - BEST, Interbuild Onsite, Glassex and The Infrastructure Show

GGF Customer Conciliation Scheme

The Glass and Glazing Federation
54 Ayres Street, London, SE1 1EU Tel: 020 7939 9101 Fax: 0870 042 4266
www.ggf.org.uk
Media Information
For Immediate Release
Date: April 2010
GGF’S CUSTOMER CONCILIATION SCHEME
Being a member of the GGF not only benefits window and door companies, it also benefits their customers. This has always been the case, but the Federation has recently launched a leaflet, aimed at domestic consumers, explaining what services are available to them if they are unable to resolve a complaint directly with a member company.
A consumer is defined as a private individual who has personally entered into a contract with a GGF member, and who has not made the contract in the course of business, nor held himself out as doing so.
“The free conciliation service has been available to customers of GGF members for a long time,” explained Nigel Rees, Chief Executive of the GGF. “This clearly explains how the GGF will endeavour to resolve disputes and ensure that our members meet their contractual responsibilities to their customers.”
The Conciliation Scheme is a confidential correspondence based process that exists to ensure all member companies fulfil their agreed obligations to that customer.
This process has a very high success rate and issues are usually resolved without the need for expensive litigation, benefitting the consumer and GGF member companies.
In the rare cases that this does not work and a member company fails to deal with the matter through conciliation, there is a Consumer Arbitration Scheme provided through The Chartered Institute of Arbitrators for the GGF, and this may be considered by the Conciliation Manager.
ends
For further information contact:
Paul Godwin, VAST PR, 0845 0945 215; email paul@vastpr.co.uk;
Lis Chapelhow, GGF, Public Relations Officer, 020 7939 9107; e-mail lchapelhow@ggf.org.uk
Notes to editors:
The Glass and Glazing Federation (GGF)
The Glass and Glazing Federation (GGF) is the primary trade association for companies that make, supply or fit flat glass and related products representing more than 60% of the industry’s turnover. As such the GGF is the recognised leading authority for employers and companies within the flat glass, glazing, window, home improvement, plastics and window film industries. This includes double glazing, Energy Efficient Windows, replacement windows, doors, conservatories, applied film, hardware, safety glazing, sealants, fire resistant glass, emergency glazing, decorative glass, secondary glazing, solar control and plastics.
The GGF provides information for homeowners, professional specifiers and anyone seeking professional and unbiased information on any aspect of glass and glazing in the UK. GGF members supply replacement windows, doors, conservatories and Energy Efficient Windows in all framing materials including Aluminium, PVC-U, Steel and Timber.
The GGF is a great promoter of energy efficient glazing and the GGF’ss Carbon Calculator enables homeowners and others to see how much money and carbon can be saved by installing new Energy Efficient Windows.
Architects and Specifiers are well supported with a range of literature and professional advisors to assist with all aspects of specification and related issues. GGF Members sign up to the Federation's Code of Good Practice and are vetted before being accepted. A free conciliation service is provided for mediation between customers and supplying member companies when required.
For further information go to: www.ggf.org.uk